Royale Privacy Policy
Privacy Statement
com.royalelimos.driver.app | Last updated: March 2026
Royale Limousines (also referred to in this policy as Royale, we or us) recognizes the importance of protecting the privacy of customers, fleet operators, contracted drivers and other third parties who provide their personal information to us. At the forefront of our approach to service is confidentiality of every user’s information.
This policy sets out how we collect, use, disclose and hold personal information in connection with the Royale Driver mobile application (package ID: com.royalelimos.driver.app), available on Google Play.
We are committed to handling your personal information in accordance with the applicable laws and this policy.
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth) (Privacy Act). Personal information generally includes any information about an identified individual or an individual who may be reasonably identifiable. This may include an opinion related to a natural person.
Personal Information We Collect
The types of personal information we may collect from you in the course of our business varies depending on our relationship with you and may include:
- your contact details, such as name, address, email address, and phone number;
- financial information in connection with payments, such as bank account, credit card details and transaction history;
- details related to where and when you request or perform our services;
- if you are a candidate for a role with us, or our employee or contractor, we will collect additional personal information during the recruitment process as well as part of our ongoing relationship with you. This may include:
- proof of your identity;
- driver and vehicle licence details as well as details of any other licences or accreditations that evidence your qualification to perform the role;
- information included in your resume, such as your education, employment history and referee details;
- pre-employment working rights, criminal record and other background checks;
- date of birth;
- tax file number and bank account details.
If you do not provide the personal information that we request, or choose to interact with us anonymously, the following may occur:
- we may be unable to provide services to you;
- your experience when interacting with us may be delayed or not as efficient as you may expect; or
- if you are applying for a role with us, we may not be able to process your application.
Mobile App
a) Location Data — Driver Tracking
When using the Royale Driver App, your location is sent to our servers for processing. This data is collected to ensure the safety of both passengers and drivers, to manage fleet operations, and to protect drivers in the event of a dispute about their whereabouts.
Location tracking is event-driven and active only during an in-progress trip:
| Event | Effect |
|---|---|
| Driver taps ON WAY TO PICK UP | Location tracking begins |
| Driver taps PASSENGER DROPPED OFF | Location tracking stops |
| Job is open but neither action taken | No location data is received or stored |
When the App is closed and a trip is not in progress, no location tracking is actively performed. The only exception is that periodic location updates may be sent to our servers while the App is open and no trip is in progress, solely to match available drivers to ASAP bookings based on proximity to the pickup location.
During an active trip, we collect your current latitude and longitude coordinates and timestamped location points at intervals throughout the trip. All location data is sent to and processed in Australia.
Important behaviours to be aware of:
- Forgot to tap PASSENGER DROPPED OFF: If you do not close the job via PASSENGER DROPPED OFF, CLOSE JOB, CLOSE JOB WITH EXTRAS, or NO SHOW, background tracking will continue until the job is closed. If an operator closes the job on your behalf, tracking will disengage the next time your App is opened and receives confirmation from the server that the trip is no longer in progress.
- Multiple devices: If you open the App on a second device while a trip is in progress, that device will immediately begin sending location data. Each device must receive job-close confirmation before tracking disengages.
- OS background location offers: Because the App requires the “Allow all the time” location permission on Android, your device’s operating system may periodically detect movement and offer a location update to the App when no trip is underway. In these cases, the App rejects the offered location and does not transmit or store it. We conduct random audits of our tracking database and can confirm that only location data from active trips is stored.
You may withdraw location permission at any time via your device Settings. Doing so will prevent you from accepting jobs through the App.
b) Physical Activity Data
The App collects motion and physical activity data from your device’s sensors (Android ACTIVITY_RECOGNITION permission). This includes detecting activity states such as walking, driving, or stationary — used solely to optimise location tracking accuracy and reduce battery usage. No health, fitness, or medical data is collected, stored, or transmitted to our servers.
c) Camera and Photos
Our App may require us to collect images and other information from your device’s camera and photo library. For example, when adding a profile picture or pictures of your vehicle. We will never access your camera roll without your permission.
d) Passengers
If you are a passenger using a Royale customer app, we do not track passengers at any time before, during, or after a trip.
Collection of Sensitive Information
We may collect some sensitive information about you. However, we will only do so with your consent, or where permitted or required by law.
Sensitive information is a special category of personal information, such as an individual’s health information, racial origin, political opinion, religious beliefs, sexual orientation, or criminal record. We may collect such information from you in connection with your employment or engagement with us. For example, we may collect your health information if you have a disability that needs to be accommodated for us to provide our services to you.
Cookies and Device Information
We may use temporary (session) cookies or permanent cookies when you access our website. A “cookie” is a small text file placed on your device by our web page server. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.
We may collect information about the devices you use to access our website and App — this information may include your device IMEI number, IP address or MAC address and other unique device identifiers.
How We Collect Your Personal Information
Normally, we collect information from you directly. This can occur through the following interactions:
- when you sign up and complete your registration;
- when you communicate with us directly (by email, telephone, or any other means);
- when you access and use our website or App;
- when you interact with us during promotions, events, or by using devices such as QR codes; or
- if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process.
We may also collect information about you from third parties, including persons acting on your behalf, referees and recruitment agencies, background check service providers, and publicly available sources such as social media platforms.
How We Hold Your Personal Information
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically, we retain this information in our computer systems and databases, including computer software programs, internet servers, and hosted solutions provided by third parties. The Royale Driver platform is powered by RideMinder Australia Pty Ltd (ACN 654 957 650), which acts as a data processor on our behalf. RideMinder is bound by data processing obligations consistent with the Privacy Act 1988 (Cth). All data is stored on AWS infrastructure located in Sydney, Australia (ap-southeast-2).
Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy. The following retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account and identity information | Duration of engagement + 7 years after account closure |
| Location and trip data | Retained for the duration of your engagement; deleted within 30 days of an account deletion request |
| Job records | 7 years from date of each completed trip (Australian tax and statutory compliance) |
| App crash logs and diagnostics | Deleted within 30 days of an account deletion request |
| Physical activity data | Not stored — processed transiently on-device only |
Only location data from active trips is stored. Location updates offered by the device OS outside of active trips are rejected and never written to our database.
Security
We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
We use industry standard security measures to safeguard and protect your personal information. Some examples of the measures we implement include:
- utilising firewalls, virus scanning software and multi-factor authentication to protect our systems;
- encrypting your information as part of internet transactions, as well as at rest;
- masking phone numbers when drivers and passengers contact each other directly; and
- regular audits of driver tracking data to verify that only active-trip location records are stored.
We monitor and regularly audit our systems to ensure the security measures remain current.
Purposes for Collection, Use and Disclosure
We may collect, hold, use and disclose your personal information for any of the following purposes:
- to provide you with our services and support our related business operations;
- to improve and personalise the services we provide;
- to communicate with you, including about our services, special offers, and events which might interest you;
- to consider and respond to complaints made by you;
- if you are a candidate for a role with us, to assess your suitability for that role;
- if you are our employee or contractor (including a driver), to manage our ongoing relationship with you;
- to comply with laws or regulations or to comply with any directions given by regulators or authorities; and
- as otherwise permitted by law.
Who We Disclose Your Personal Information To
As part of our operations, we may disclose your personal information to third parties for one of the above purposes, or a related purpose. These third parties include:
- our employees, contractors, and affiliate drivers;
- RideMinder Australia Pty Ltd — the platform operator that powers the Royale Driver App, acting as our data processor;
- third party service providers that support our business operations, including technology providers, payment processors, and IT systems administrators;
- booking partners such as hotel concierge systems and corporate booking platforms, who receive limited trip data to fulfil bookings you are assigned to;
- our business advisors, including lawyers, accountants and other professional service providers; and
- if you are a job applicant or contractor, recruitment agencies, background check providers, banks, superannuation funds, and payroll administrators.
We may also disclose your personal information to third parties if required by law, including NSW Police, Transport for NSW, ambulance services, or government departments or regulators in connection with law enforcement activities.
Overseas Disclosure
All personal information collected through the App is stored in Australia on AWS infrastructure in the Sydney region (ap-southeast-2). We may disclose your personal information to third parties and service providers located overseas in limited circumstances (for example, certain software or support providers).
We take reasonable steps to ensure that overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Direct Marketing
We may use your personal information to send you direct marketing communications about services and products offered by us. You can opt out at any time by contacting us or following unsubscribe instructions in any communication you receive. If you opt out from marketing communications, we will still send you service-related communications.
Access to Your Personal Information
You may access your personal information held by us via the App or by contacting us directly. There may be situations where we are unable to give you access to your personal information, for example if giving access would be unlawful.
Updating and Correcting Your Personal Information
If you consider that personal information we hold about you is incorrect or outdated, please let us know immediately by logging into your account and making the required changes, or by contacting us directly.
Data Deletion
You may request deletion of your account and associated personal data at any time. To do so, contact us using the details in the section below. Please include your full name and registered email address so we can verify your identity before processing your request.
Once verified:
- Account login credentials and profile data will be deleted within 30 days.
- Location logs and trip data will be anonymised or deleted within 30 days, except where records are subject to a legal hold or required for an ongoing dispute or regulatory investigation.
- Job records required for statutory compliance will be retained in a restricted, access-controlled environment and will not be used for marketing or profiling purposes.
- You will receive written confirmation once deletion has been completed.
Complaints
If you feel your privacy has been breached, please contact us using the contact details below, setting out the circumstances and reasons for your complaint.
We will acknowledge receipt of your complaint within 7 days, commence investigation, and advise you of the outcome within 30 days. If your complaint is complex or requires further investigation, we will contact you to advise of any extension.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.
Contact Us
If you would like to contact us in relation to this Privacy Policy or your personal information, including to access or correct your personal information, make a deletion request, or lodge a complaint, please contact us at:
Royale Limousines
99 Pyrmont Street, Pyrmont NSW 2009, Australia
Email: web@royalelimousines.com.au
Phone: +61 2 9660 3666
Website: www.royalelimousines.com.au
We may update this Privacy Policy from time to time. Amendments will be published on our website at royalelimousines.com.au/privacy-policy-mychauffeur/.